Our technical product specialists are available to our Infinigate partners for post sales support depending on the service level of the respective vendor.
Infinigate offers professional services within the scope of TechServices by certified product and technology specialists with in-depth, specific knowledge. There are various support models available to meet your specific requirements as good as possible.
If you are not able to solve a problem or incident that occurs with your customer within the scope of your 1st level support, Infinigate provides an escalation level partner support in English and German.
Support cases are generally opened by e-mail to firstname.lastname@example.org. Support cases with priority P1 or P2 (*see support priority chart) can be opened directly by calling +41 41 799 01 01.
Tickets are processed by our support team from Monday to Friday between 08:00 to 12:00 o’clock and 13:15 to 17:30 o’clock with the exception of public holidays. A first reaction usually occurs within two working hours after receipt of the support request, in most cases even faster.
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